Privacy policy

Last updated: June 24, 2026

Atoserva operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Atoserva is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact Details: Including your name, billing address, shipping address, phone number, and email address.
Financial Information: Including financial account numbers, transaction details, form of payment, payment confirmation, and other payment details (including secure records processed via our integrated fiat and alternative digital currency payment processors).
Account Information: Including your username, password, security questions, preferences, and settings.
Transaction Information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transaction history.
Communications Data: Information you include in communications with us, for example, when sending a customer support inquiry.
Device Information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information: Information regarding your interaction with the Services, including how and when you interact with or navigate our platform.

Personal Information Sources

We may collect personal information from the following sources:

Directly From You: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your data.
Automatically Through the Services: From your device when you use our products or services, visit our websites, or interact with our store through the use of cookies and similar tracking technologies.
From Our Service Providers: When we engage them to enable certain backend technologies and when they collect or process your personal information on our behalf.
From Our Partners: From digital advertising networks and third-party commercial applications.

2. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, to process your payments, fulfill your orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges, or other transactions, arrange for shipping, and create a customized shopping experience for you.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send promotional communications by email or text message, and to show you targeted online advertisements for products or services based on your previous activity on our store.
Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our services. You are responsible for keeping your account credentials safe.
Communicating with You: We use your personal information to provide you with responsive customer support, to provide effective services, and to maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable law, respond to valid legal processes (including requests from law enforcement or government agencies), participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

3. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances include:

With Shopify and Core Vendors: Disclosing to third parties who perform operational services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping agents).
With Business and Marketing Partners: To provide data-driven marketing services and advertise products to you. We use Shopify to support personalized advertising with third-party services based on your online activity. Our marketing partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to opt out of targeted advertisements here.
Upon Your Direct Request or Consent: When you direct us to disclose certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
Corporate and Legal Protections: Within our corporate group, or in connection with a business transaction like a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas and search warrants), and to protect or defend the Services, our rights, and the rights of our users.

4. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of our platform in order to provide and improve the ecosystem. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

5. Third-Party Websites, Links, and Children's Data

Our Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their specific privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

6. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

7. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.

Right to Access / Know: The right to request access to personal information that we hold about you.
Right to Delete: The right to request that we delete personal information we maintain about you.
Right to Correct: The right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: The right to receive a copy of your personal information and request that we transfer it to a third party.
Right to Opt-Out of Sale or Sharing for Targeted Advertising: The right to direct us not to sell or share your personal data for cross-context targeted advertising. You can exercise your opt-out rights here.

Global Privacy Control (GPC)

Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will automatically treat this as a request to opt out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, you can visit globalprivacycontrol.org. Other than GPC, we do not recognize other "Do Not Track" signals from web browsers.

Managing Communication Preferences

You may opt out of receiving promotional emails from us at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional messages, such as those regarding your account or active orders.

8. United Kingdom and European Economic Area (EEA) Rights

If you reside in the UK or the European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. This will not affect the lawfulness of any processing performed before the withdrawal.

To learn more about how Shopify uses your personal information and any rights you may have regarding data processed by Shopify, you can visit https://privacy.shopify.com/en. We will not discriminate against you for exercising any of these rights. We may need to verify your identity or authorized agent credentials before we can process your requests. We will respond to your request in a timely manner as required under applicable law.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

9. Complaints and Changes

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities online.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date at the top of this document.

10. Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the consumer rights available to you, please contact us: