Refund policy

At Atoserva, we stand behind the quality of our home, kitchen, and family products. We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility Criteria

To qualify for a return and a full refund, your item must meet the following conditions:

  • Condition: Unused, unwashed, and in the exact condition you received it.
  • Packaging: In its original packaging with all product tags, inserts, and instruction manuals fully intact.
  • Proof of Purchase: Accompanied by the original order confirmation or receipt.

To initiate a return, please contact our support team at info@atoserva.store.

Please note: Items returned without prior authorization will not be processed. Do not send returns back to the shipping address listed on your package; our team will provide specific, designated return instructions via email.


Damages & Defective Items

We take transit damages and product defects seriously. Please inspect your order immediately upon delivery. If your item is defective, damaged during shipping, or if you received the wrong item, contact us right away at info@atoserva.store.

To help us resolve this quickly, please include your order number and a clear photo or brief video showing the issue. We will evaluate the claim immediately and arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

To maintain quality control and hygiene standards, we cannot accept returns for:

  • Items that show obvious signs of use, assembly, or wear and tear.
  • Products damaged due to improper assembly, misuse, or user error.
  • Sale items, promotional bundles, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item on our store.

European Union 14-Day Cooling-Off Period

For orders shipped to destinations within the European Union, customers have a legal right to cancel or return their purchase within 14 days for any reason. The product must remain strictly in its original, unopened packaging with all tags and documentation fully intact.

Refunds & Alternative Payment Processing

Once we receive and inspect your returned merchandise, we will email you regarding the approval status of your refund. Approved refunds are processed automatically back to your original payment method within 10 business days.

  • For Digital Asset/Cryptocurrency Payments: If a refund is issued for an order completed using digital assets, the refund will be calculated and issued based on the exact USD fiat value of the product at the time of purchase. Any blockchain network transaction (gas) fees required to process the refund will be deducted from the total refund amount.

Please allow standard processing time for your financial institution or payment network to post the funds. If your refund has been approved and you have not received it within 15 business days, please follow up with us at info@atoserva.store.